About Us
Who Are We
Our Michigan Roots
Founded and operated in the heart of Michigan, we’re proud to serve local businesses while also helping clients across the country. Being a Michigan-based company means we understand the values of hard work, community, and dedication. We are committed to supporting Michigan’s growing digital economy and helping businesses of all sizes thrive in the online space.
A Family-Run Business
Founded in 2011 by the Pelfrey family, we’ve grown from a small home-based operation to a respected provider of internet services, all while maintaining our family values.
As a family-run business, we treat every client like they’re part of our extended family. You’ll work directly with the owners, not through layers of account managers, ensuring clear communication and a personal touch in every interaction.
Our Mission
At Pelfrey Enterprises Internet Services, Our Core Mission is to provide reliable, high-performance, and straightforward website hosting and managed IT services primarily to underserved rural and suburban communities and businesses, with a strong focus on customer service and local support.
Our Core Values
Family Approach
We treat every client with the care and attention we’d give to family, building lasting relationships beyond business transactions.
Innovation
Staying at the forefront of web technology to provide modern, effective solutions that help your business grow.
Reliability
Providing dependable hosting and consistent support you can count on, day in and day out.
What We Specialize In
- Website Design
- Website Hosting
- Search Engine Optimization (S.E.O)
What We Offer
01.
Blazing Fast Servers
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- NVMe SSD Storage: Up to 25x faster than traditional SATA SSDs for rapid data access.
- High-Frequency CPUs & Optimized Software: Latest-gen processors and finely-tuned stacks for maximum throughput.
- Low-Latency Global Networks: Tier-1 bandwidth with redundant connections for lightning-fast delivery worldwide.
- LiteSpeed & Caching: Enterprise-grade web servers and advanced caching for instantaneous page loads.
- Linux-based Operating System (cPanel Includeed)
- Webservers Included: Apache , NGINX, OpenLiteSpeed
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02.
No Contact
No contract. No hassle. Just fast, reliable hosting you can cancel anytime. Try us risk-free with month-to-month billing and no hidden fees.
03.
100% Uptime Guarantee
The 100% Uptime Guarantee
We don’t just promise reliability—we guarantee it. With fully redundant systems, real-time monitoring, and an SLA-backed 100% uptime guarantee, your site stays available, always. If downtime occurs, you’re compensated automatically. That’s confidence, built in.
04.
24/7 Website Monitoring
Catch Issues Before They Become Emergencies
Don’t let downtime damage your reputation or revenue. With 24/7 monitoring, you’re the first to know—not your customers. We provide real-time alerts and actionable insights to fix problems fast, often before users even notice.
05.
24/7 Technical Support
Always Here, Always Ready
Help is just a click or call away, any time of day or night. Our 24/7 technical support team provides immediate, expert assistance whenever you need it—no automated phone trees, no wait for business hours. Real help from real people, around the clock.
06.
Monthly Backups
Peace of Mind, Built-In
Accidents happen. Updates break. Hackers strike. With our managed monthly backup service, you’re always protected. We automatically create and store full, encrypted backups of your entire website off-site every month. One-click restoration means you can recover from any mishap in minutes, not days.
Why Choose Us?
This is a massive differentiator. Unlike anonymous support from a giant hosting company:
You Talk to Experts Who Know You: The same team that may have built your site manages the hosting. They understand your setup intimately.
No Finger-Pointing: With typical hosting, if there’s a problem, the designer blames the host, and the host blames the code. With Pelfrey Enterprises Internet Services, one team is accountable for the entire system.
Faster Resolution: Support tickets aren’t handled by a script-reading tier-1 agent. Issues are diagnosed and solved quickly by knowledgeable professionals.
A common headache is dealing with separate designers, developers, and hosting companies. With Pelfrey Enterprises Internet Services:
One Point of Contact: You deal with one accountable team from concept to launch and beyond.
Perfectly Optimized Hosting: The hosting environment is specifically configured for the websites they build, ensuring peak performance, security, and compatibility.
No Finger-Pointing: If an issue arises, there’s no blaming “the other guy.” They own the entire stack, simplifying support and problem-solving.
Your website is a critical business tool. Pelfrey emphasizes:
Robust, Uptime-Focused Hosting: They likely use enterprise-grade infrastructure with redundancy to keep your site fast and online.
Proactive Security Management: This includes regular updates, malware scanning, and firewalls to protect your site and your customers’ data from threats.
Managed Backups: Regular, automated backups ensure you can recover quickly in case of any problem.
They don’t just launch your site and disappear. Their model is built on ongoing support, which means:
You Get a Real Person: Direct access to a support team that knows you and your site’s history.
Scalable Solutions: As your business grows, they can easily add features, pages, or functionality.
Continuous Improvement: They are incentivized to keep your site modern, secure, and effective year after year.
Unlike template mills or DIY builders, Pelfrey likely offers:
Custom or Highly Customized Designs: Your site will look professional and unique, not like a generic template.
Clean, Maintainable Code: This ensures faster load times, better SEO, and easier future updates.
Mobile-First Approach: Designs that look and work flawlessly on all devices.
You should expect:
Clear Pricing: No hidden fees or surprise charges for standard support.
Plain Language: They explain technical issues in terms you can understand.
Project Management: You’re kept in the loop throughout the design process.